Return or exchange

Right to withdraw from the contract

As a consumer, you have the right to cancel your order. within 14 days, without giving a reason. The period begins to run from the day on which you or a third party designated by you receives the goods. When the order contains several items delivered separately, the period runs from the receipt of the last of them.

How to exercise your right of withdrawal

It is sufficient to notify us with an unambiguous statement before the 14-day period expires. You can do this in one of the following ways:

• by email autoportbg@gmail.com;
• on the phone 0876 543 239;
• using the standard form below.

As soon as we receive your notification, we will send you confirmation and instructions on where to return the goods.

Return of goods

Once you notify us of your cancellation, you have more 14 days, to send the goods back to us. The goods must be returned in their original condition - unused, without any signs of assembly and with the original packaging and accompanying documents. You are only liable for any reduction in the value of the goods if you have used them in a way other than to check their nature, characteristics and proper functioning.

The direct costs of return are borne by the consumer., except when the goods are defective, damaged or you were sent the wrong item - in these cases the transport is at our expense.

Refund

We will refund all amounts we have received from you, including delivery costs (up to the amount of the cheapest standard delivery type we offer), within 14 days from the day we are notified of the refusal. We have the right to withhold payment until we receive the goods back or until you provide proof that you have sent them.

The amount will be refunded in the same way you paid, unless we expressly agree otherwise. The refund will not involve any additional costs for you.

When the right of withdrawal does not apply

According to the Consumer Protection Act, the right of withdrawal does not apply to goods made to your individual order or tailored to your personal requirements, to sealed goods that are not subject to return for hygiene reasons and that are unsealed after delivery, as well as to goods that have been mixed with other goods after delivery in such a way that they cannot be separated.

Defect complaint

Regardless of the right of withdrawal, if the goods do not comply with the agreement, you have the right to file a complaint within two years from the delivery. In this case, you can request that the goods be brought into conformity - repair or replacement, and when this is impossible or disproportionate - a price reduction or termination of the contract.

The claim should be submitted to the contacts listed below. Please describe the problem and attach photos, as well as a document of the purchase (receipt, invoice or order number).

Replacement

If you would like to exchange for another size or item, please contact us - we will arrange the most convenient way. Exchange is carried out under the same conditions as the return.

Standard form for exercising the right of withdrawal

Please complete and submit this form only if you wish to withdraw from the contract.

To Autoport.bg
email: autoportbg@gmail.com
phone: 0876 543 239

I hereby give notice that I withdraw from the contract I have concluded for the purchase of the following goods:

Item(s): ................................................
Order number: ..........................................
Ordered on / received on: ...................................
User name: ..........................................
User address: ........................................
Phone and email: .............................................
Bank account (IBAN) for refund: .....................
Signature (only if the form is on paper): ....................
Date: ........................................................

Contacts and disputes

For all questions related to returns, exchanges or complaints: email autoportbg@gmail.com, phone 0876 543 239, working hours Monday - Friday, 9:00 a.m. - 6:00 p.m.

If we have not resolved the dispute between us, you can contact the Consumer Protection Commission: website kzp.bg, tel. 0700 111 22, address: Sofia, 4A Slaveykov Square, 3rd floor, as well as to the conciliation commissions at the Civil Procedure Code or to the competent Bulgarian court.